Sangoma Technologies Corporation, a trusted leader in value-based Unified Communications (UC) and UC as a Service (UCaaS) solutions and the world’s largest provider of open source communications solutions, at the annual AstriCon users and developers conference, announced Asterisk 16 and FreePBX 15, the next major releases of the world’s two most popular open source communications projects. Continue reading Sangoma Reaffirms Open Source Communications Commitment and Leadership at AstriCon
Daily Archives: October 12, 2018
Consumers: Chatbots still too dumb to get the job done
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most agree chatbots can be fast and convenient in certain situations, consumers cite a lack of intelligence as their top complaint against automated bots, and 65 percent still prefer a human agent on the other end of the chat. Continue reading Consumers: Chatbots still too dumb to get the job done
Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
Noble Systems Corporation, a global leader in omnichannel contact centre technologies, is excited to announce that its Noble® Gamification solution has received TMC’s “2018 CUSTOMER Contact Center Technology Award”. The award is presented by CUSTOMER magazine. Continue reading Noble Gamification Wins 2018 CUSTOMER Contact Center Technology Award
Firstsource Solutions wins gold at the UK Customer Experience Awards
Firstsource Solutions, the UK’s customer experience expert, has won gold at the UK Customer Experience Awards, for: Best Employee Engagement – Programme, and bronze for Transforming the Customer Experience (in partnership with Lloyds Banking Group). Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards
Speakeasy AI Announces Enhanced Next Generation Reporting with SE Analytics 2.0
Speakeasy AI announced the release and general availability of version 2.0 of its industry leading voice AI reporting system. This latest release works seamlessly with Amplify™ customer journey reporting and the Speakeasy AI administrative console to help enterprises access voice intent insights across the breadth of voice customer journeys and engagements, while enabling the quickest update cycle in voice automation history. Continue reading Speakeasy AI Announces Enhanced Next Generation Reporting with SE Analytics 2.0
Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires
Unbabel, the enterprise SaaS company that combines state of the art Artificial Intelligence (AI) with a global crowd of humans to break down business communication barriers, has officially opened its doors in San Francisco following on from a $23m investment in Series B funding earlier this year. Continue reading Leading Y Combinator AI Scaleup Unbabel Announces San Francisco Launch and Key Global Hires