RingCentral Completes Acquisition of Dimelo, a Leading Digital Customer Engagement Platform

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform. The acquisition of Dimelo further bolsters RingCentral’s leadership position as the #1 cloud communications provider worldwide. Continue reading RingCentral Completes Acquisition of Dimelo, a Leading Digital Customer Engagement Platform

botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs

botique.ai Inc., the Conversational Artificial Intelligence Company, announced the launch of the first Conversational Artificial Intelligence Digital Agent Platform for small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels. Continue reading botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for SMBs

Four Ways to Increase Meaningful Interactions With Your Customers

INVESTING in overall brand experience for customers is one of the most important aspects of any business. By building a happy, loyal customer base that makes brand interaction easy and enjoyable, businesses can ensure that they have the edge over competitors. With the rise of challenger brands, this has become particularly important for the utilities industry over recent years as consumers move away from The Big Six. Continue reading Four Ways to Increase Meaningful Interactions With Your Customers

TrustArc Introduces Intelligence Engine to Automate Privacy Risk Management

TrustArc, the leading data privacy management company announced TrustArc Intelligence Engine at the IAPP Privacy. Security. Risk Conference in Austin, Texas. Intelligence Engine is a major addition to the TrustArc privacy platform and a breakthrough in reducing the time to evaluate privacy risks under GDPR and similar laws. Continue reading TrustArc Introduces Intelligence Engine to Automate Privacy Risk Management

Teleopti Invited onto Cisco SolutionsPlus Program

Teleopti, a global provider of workforce management (WFM) software, has been invited onto the Cisco SolutionsPlus program enabling customers to order Teleopti WFM Cloud from Cisco sales teams and channel partners. Teleopti WFM Cloud being newly listed in the SolutionsPlus catalog streamlines the procurement of the cloud-based platform, with specialized SKUs and end-to-end support for Cisco sales and partners. Continue reading Teleopti Invited onto Cisco SolutionsPlus Program

Avtex and Daon Announce Partnership to Dramatically Improve Contact Centre Experiences While Maintaining Security

Daon, a global leader in biometric identity technology, is pleased to announce its partnership with Avtex, a customer experience (CX) focused consulting and technology company, to dramatically improve contact centre experiences for the customers of Avtex clients. Continue reading Avtex and Daon Announce Partnership to Dramatically Improve Contact Centre Experiences While Maintaining Security