RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that it has completed its acquisition of Dimelo, a leading cloud-based digital customer engagement platform. The acquisition of Dimelo further bolsters RingCentral’s leadership position as the #1 cloud communications provider worldwide.
In addition, this acquisition will:
- Enable RingCentral to offer a modern end-to-end solution in the high-growth customer engagement solutions market
- Empower agents to efficiently manage customer interactions across digital channels via a single interface leveraging Dimelo’s AI-based smart routing engine
- Accelerate Dimelo’s growth momentum through RingCentral’s broad go-to-market capabilities and global footprint
“Dimelo enables us to deliver on our vision to empower people to communicate and collaborate using any mode of choice,” said Vlad Shmunis, chairman, founder, and CEO, RingCentral. “Through our strategic acquisition of Dimelo, we are continuing to strengthen and deepen our product portfolio of next-generation customer engagement solutions to meet customers’ preferences for interacting with businesses using digital channels.”
“While most companies have an adequate contact center solution in place to handle voice interactions, the same is not true for the ever-growing number of digital channels their customers want to use to communicate with them,” said Sheila McGee-Smith, president and principal analyst, McGee-Smith Analytics, LLC. “The Dimelo solution will allow companies to move from siloed email, web chat, social media interactions and messaging of today to an integrated, context-rich digital customer engagement platform.”
Dimelo was founded in 2006 and is headquartered in Paris, France. The company offers a feature-rich, digital-only customer engagement platform that is deployed by leading customers including Allianz, AXA, BNP Paribas, ENGIE, Orange, and Telenor.
The terms of the transaction were not disclosed. The acquisition is not estimated to have a material financial impact for the year ending December 31, 2018.