8×8 Positioned as a Challenger in 2018 Gartner Magic Quadrant for Contact Centre as a Service, North America

8×8, a leading cloud technology provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced it has been positioned by Gartner, Inc. as a Challenger in the 2018 “Magic Quadrant for Contact Centre as a Service, North America”¹ for the fourth year in a row. 8×8 was also recently recognized in the 2018 “Magic Quadrant for Unified Communications as a Service, Worldwide,”2 which the company believes affirms its ability to execute and its completeness of vision in each market. Continue reading 8×8 Positioned as a Challenger in 2018 Gartner Magic Quadrant for Contact Centre as a Service, North America

NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology, has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Contact Center as a Service, Western Europe, for the second consecutive year. Continue reading NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe

Jabra launches Engage 50, a professional digital corded headset for better-sounding calls

Jabra is launching the Engage 50 – a professional digital corded headset that sets new standards for call quality and employee productivity to raise customer satisfaction. Jabra has engineered the Engage 50 to solve the problems facing customer service-led organisations, with recent studies saying that 73 per cent of agents find that noise has a negative effect on their productivity. Continue reading Jabra launches Engage 50, a professional digital corded headset for better-sounding calls

Skyview Capital, LLC Signed An Agreement With Conduent Incorporated to Acquire a Portfolio of Select Customer Care Contracts

As previously announced by Conduent on Oct. 1, 2018, global private investment firm Skyview Capital, LLC and Conduent Incorporated have entered into a definitive agreement, for Skyview Capital to acquire a select portfolio of Conduent’s standalone customer care contracts. Continue reading Skyview Capital, LLC Signed An Agreement With Conduent Incorporated to Acquire a Portfolio of Select Customer Care Contracts

A Medallia Study Reveals Consumers Want to Give Real-Time Feedback to Brands

Medallia, the global leader in customer experience management announced the findings of its latest study titled “Customer Engagement Now: Real Time is the Right Time.” Today’s consumers have become accustomed to instantaneous services and subscriptions, and they want to give brands real-time feedback across multiple digital channels to improve their overall brand experience. Continue reading A Medallia Study Reveals Consumers Want to Give Real-Time Feedback to Brands

Bronto Makes Sophisticated Email Marketing Easy

Oracle Bronto announced a series of new innovations that help marketers grow revenue, save time and optimize resources. Building on 15 years of email marketing best practices, the latest release of the Bronto Marketing Platform helps customers accelerate email marketing success and optimize marketing resources, and enable alignment with new and emerging privacy and security requirements. Continue reading Bronto Makes Sophisticated Email Marketing Easy