8×8 Acquires Jitsi Video Communications Technology From Atlassian

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has acquired the Jitsi open source video communications technology and its highly skilled team of open source video technology experts. The Jitsi technology further extends 8×8’s cloud technology platform and adds to the company’s video collaboration capabilities. 8×8 acquired Jitsi’s technology and engineering team from leading enterprise software company Atlassian. Continue reading 8×8 Acquires Jitsi Video Communications Technology From Atlassian

Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement

Selligent Marketing Cloud, the B2C Marketing Automation company announced Future plc as a client. Future is a global multi-platform media company, creating over 200 print publications, apps, websites and events, in fields such as video games, technology, film, music and home. Continue reading Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement

Knoah Solutions and Augment Team Up to Deploy ChatHelper: Bringing the Power of AI to the Digital Agent Desktop in Real-time

Knoah Solutions, a global business process outsourcing company, in partnership with Augment, a leader in customer experience driven artificial intelligence, announced that they have deployed an innovative, AI-based real-time recommendation engine that allows digital support (chat/SMS) agents to more quickly and effectively answer complex questions from customers. Continue reading Knoah Solutions and Augment Team Up to Deploy ChatHelper: Bringing the Power of AI to the Digital Agent Desktop in Real-time

VoiceFoundry Launch Agent Desktop for Vision Impaired Contact Centre Agents

VoiceFoundry, a principal provider of cloud-based contact centre solutions with a unique focus on customer experience and automation in Asia Pacific, North America and the United Kingdom recently announced the launch of an Amazon Connect Accessible Agent Desktop for vision impaired contact centre agents at Vision Australia. Continue reading VoiceFoundry Launch Agent Desktop for Vision Impaired Contact Centre Agents

AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight

AntWorks, a global artificial intelligence and intelligent automation company, announced a partnership with LiveChat, a company that offers premium customer service software used by businesses to communicate with customers browsing their website. Continue reading AntWorks Joins Hands With LiveChat to Improve Online Conversations and Accelerate Customer Delight

Linc Global Announces Direct-to-Consumer Automated Customer Care and Engagement Platform

Linc Global, the leading customer care automation platform, announced the General Availability release of its direct to consumer capabilities. Linc helps brands offer an automated assistant that engages, serves and converts shoppers, while building stronger customer relationships, and substantially enriching customer data. Continue reading Linc Global Announces Direct-to-Consumer Automated Customer Care and Engagement Platform