Cyara announced that it is joining the Amazon Web Services (AWS) Partner Network (APN) and will support Amazon Connect, a self-service, cloud-based contact centre service from AWS. Cyara is the first APN partner to provide a customer experience (CX) assurance solution that encompasses CX design, testing and monitoring to support customers using Amazon Connect.
Amazon Connect is based on Amazon’s own cloud contact centre platform. It enables customers to quickly set up and manage a contact centre solution that is reliable and highly scalable, and that can integrate with other systems via an open, highly extensible platform. Amazon Connect is used by a range of companies from global enterprises to startups and public sector organizations. Cyara, now listed on the Amazon Partner Directory, provides a comprehensive platform for ensuring that customer journeys are working as designed across digital and voice channels.
“With Amazon Connect becoming an increasingly popular solution for customer service, Cyara is making it easier for customers to design, test and monitor CX on that platform,” said Alok Kulkarni, CEO and co-founder of Cyara. “By combining the benefits of Amazon Connect with the capabilities of Cyara, customers can accelerate their CX development, increase quality across all digital and voice channels, and assure customer journeys from beginning to end.”
The Cyara CX Assurance Platform
The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX. Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify and troubleshoot problems around the world. Cyara’s customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail.
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands around the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit https://www.cyara.com.