Cyara Joins Amazon Web Services Partner Network

Cyara announced that it is joining the Amazon Web Services (AWS) Partner Network (APN) and will support Amazon Connect, a self-service, cloud-based contact centre service from AWS. Cyara is the first APN partner to provide a customer experience (CX) assurance solution that encompasses CX design, testing and monitoring to support customers using Amazon Connect. Continue reading Cyara Joins Amazon Web Services Partner Network

Dimension Data appoints Nemo Verbist as new Group Executive for Customer Experience and Digital Workplace

Dimension Data, the USD 8 billion global technology integrator and managed services provider announced the appointment of Nemo Verbist as its new Group Executive for Customer Experience (CX) and Digital Workplace (DW). His appointment is effective from 1 November 2018 when he will be responsible for delivering the vision, strategy and Go-To-Market (GTM) execution for the CX and DW practices. Continue reading Dimension Data appoints Nemo Verbist as new Group Executive for Customer Experience and Digital Workplace

Talkdesk Raises $100 Million to Power the Contact Centre of the Future

Talkdesk, the fastest growing Contact Center as a Service provider announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. As the largest round ever raised for a private company in the contact centre industry, the funding is strong validation of the company’s current performance and future potential. Continue reading Talkdesk Raises $100 Million to Power the Contact Centre of the Future

Scandinavian Airlines and Datalex Partner on Multi-Year Digital Retailing Transformation Programme

Datalex plc, a leading provider of digital commerce solutions to global travel retailers, is pleased to announce a new long-term agreement with Scandinavian Airlines (SAS) to support the SAS digital transformation strategy with New Distribution Capability (NDC), merchandising and order management of all products and services across sales channels. Continue reading Scandinavian Airlines and Datalex Partner on Multi-Year Digital Retailing Transformation Programme