InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™” Customer Feedback Management Platforms (CFM), Q4 2018. Continue reading InMoment Named a Leader by Independent Research Firm
Monthly Archives: October 2018
Kustomer’s Native Voice Integration with Amazon Connect To Revolutionize Omnichannel Support
Kustomer, a modern CRM platform for customer experience, service and support, announced today its integration with Amazon Connect, a self-service, cloud-based contact centre service from Amazon Web Services (AWS). Continue reading Kustomer’s Native Voice Integration with Amazon Connect To Revolutionize Omnichannel Support
Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management
Genesys®, the global leader in omnichannel customer experience and contact centre solutions introduced the industry’s first forecasting and scheduling service for workforce management powered by artificial intelligence (AI). Now businesses can use AI to predict the best possible staffing schedules with unprecedented speed and accuracy, saving time and money in the process. Continue reading Genesys Debuts Fastest, Most Accurate AI-powered Forecasting and Scheduling Service for Better Workforce Management
Conversica Raises $31 Million in Series C Funding to Fuel Expansion of Conversational AI for Business
Conversica, the leader in conversational artificial intelligence (AI) for business announced that it has secured a $31 million Series C funding round, the largest Series C investment to date in a conversational AI company. Continue reading Conversica Raises $31 Million in Series C Funding to Fuel Expansion of Conversational AI for Business
Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities
Calabrio, a leading provider of customer engagement and analytics software released a new version of Calabrio ONE—an intelligent, fully integrated enterprise workforce optimization (WFO) and engagement suite. The new Calabrio ONE platform features customer-driven capabilities to manage large-scale, dynamic enterprise environments. Continue reading Calabrio Delivers Powerful Enterprise Scalability and Management Capabilities
Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience
LogMeIn announced that Meraas, a leading designer of living spaces to stimulate a creative urban culture in the United Arab Emirates, has deployed LogMeIn’s leading Communications & Collaboration products, GoToMeeting and OpenVoice, as well as Customer Engagement and Support product, RescueAssist. Continue reading Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience