New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced the results of a new survey that revealed how consumers perceive their insurance companies. While the majority are very satisfied with their insurers (59 percent), this does not always equate to customer loyalty – 71 percent said simply receiving a lower price quote ranked as the top reason to change insurers. Continue reading New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn