Evolve IP Nears Completion of Mtel / Evolve IP EU Transformation

Evolve IP® announced that it is in the final phases of enhancing its European platform enabling it to reach its aggressive goal of being the region’s leader for both cloud communications and cloud computing. The platform, acquired via the company’s acquisition of Mtel, provides Evolve IP with a stronghold in one of the most progressive European markets. Continue reading Evolve IP Nears Completion of Mtel / Evolve IP EU Transformation

Sonasoft Wins Significant Contract to Provide AI Solution to Fortune 1000 Tech Company

Sonasoft Corp, a leader in innovative eDiscovery and artificial intelligence (AI) solutions, is pleased to announce that it has landed a significant contract to provide a Fortune 1000 Company with Sonasoft’s newly developed Artificial Intelligence (AI) solution. Continue reading Sonasoft Wins Significant Contract to Provide AI Solution to Fortune 1000 Tech Company

Doxim Advances Customer Engagement Platform To Power Digital Transformation For Financial Institutions

Doxim, the leading SaaS customer engagement solutions provider for financial services announced the scheduled release of the 2018 Fall version of the Doxim Customer Engagement Platform (CEP), helping customers capture new business opportunities and transform customer experience by addressing key digitization challenges. Continue reading Doxim Advances Customer Engagement Platform To Power Digital Transformation For Financial Institutions

Semafone urges contact centres to be aware of updated PCI SSC guidelines

Semafone®, the leading provider of data security and compliance solutions for over-the-phone payments, has called on contact centres to pay heed to changes to the Payment Card Industry Security Standards Council (PCI SSC) guidance for protecting telephone-based payment card data. Updated for the first time since 2011, the guidance was released today and clarifies a number of points relating to compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone urges contact centres to be aware of updated PCI SSC guidelines

U-WFM partners with Key IVR to deliver secure payment solutions for the contact centre

U-WFM is pleased to announce its partnership with Key IVR, a provider of high-quality payment processing systems for contact centres. Key IVR’s Agent Assisted Payments platform is helping contact centres reduce their costs of PCI Data Security Standard (PCI-DSS) compliance. Key IVR understands that processing card payments can be challenging and provides PCI compliant solutions that de-scope sensitive cardholder data from the business as well as the contact centre. Continue reading U-WFM partners with Key IVR to deliver secure payment solutions for the contact centre

Aspect Software Announces Integration Between Aspect Workforce Management and Amazon Connect

Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service omni-channel solutions announced the integration of Aspect Workforce Management (WFM) with Amazon Connect. The integration gives Amazon Connect users all the advantages of Aspect’s market leading workforce management solution including accurate labour forecasting, flexible staff scheduling, intra-day performance tracking and a wide range of insightful staffing reports. Continue reading Aspect Software Announces Integration Between Aspect Workforce Management and Amazon Connect

Growth Opportunities Emerge for Cloud Communications Providers Embracing Holistic Services

Providers of Hosted Internet Protocol (IP) telephony and Unified Communications-as-a-Service (UCaaS) in the European market are enhancing their portfolios as well as engaging in mergers and acquisitions to gain an edge in the intensely competitive market. Continue reading Growth Opportunities Emerge for Cloud Communications Providers Embracing Holistic Services