NICE inContact Wins 2018 Contact Center Technology Award from CUSTOMER Magazine

NICE inContact, a NICE business announced that TMC, a global, integrated media company, has named NICE inContact CXone, the world’s #1 cloud customer experience platform, as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. CXone was recognized for innovating customer service technology and improving the customer experience.

Contact Centre CLUB

NICE inContact CXone helps organizations of all sizes across the globe transform customer experience gains into revenue growth by better attracting, engaging and retaining customers. CXone powers exceptional experiences for customers and employees by unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.

“Congratulations to NICE inContact for being awarded a 2018 CUSTOMER Magazine Contact Center Technology Award. CXone has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

CXone is a complete offering that allows customers to reliably move to the cloud via proven, enterprise class software. The added advantage of agility ensures customers can adapt, enhance or change the capacity of resources when required. With its Open Cloud Foundation, CXone powers rapid innovation via open APIs, leading scalability and reliability, with 99.99 percent uptime guaranteed, and carrier-grade connectivity with guaranteed voice quality.

“The modern customer experience economy is a complex ecosystem of conversations and engagements that take place over a diverse range of channels,” said Paul Jarman, CEO of NICE inContact. “To win market and wallet share, businesses must consistently deliver personalized, quick and convenient interactions on a global scale. CXone empowers agents to provide seamless, contextual omnichannel customer experiences, and winning the 2018 Contact Center Technology Award further demonstrates its unmatched power in elevating the contact center as the ultimate brand advocate.”

The continued recognition by industry groups, independent publications and analysts of NICE inContact CXone represents the global shift in customer experience by businesses today. Named a leader for Cloud Contact Centers by Forrester Research, with the highest possible score in the market presence category, and placed in the leader quadrant in the 2018 Gartner Workforce Engagement Management (WEM) Magic Quadrant, CXone is routinely spotlighted for its comprehensive support at every stage of the customer experience journey. The digital era rewards companies that put the customer first and punishes those who are unable to meet growing expectations – NICE inContact CXone enables businesses to put their best foot forward in creating memorable, exceptional customer experiences.

This 13th-annual Contact Center Technology Award, presented by CUSTOMER magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

​About NICE inContact

NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone. NICE inContact is recognized as a market leader by Gartner, Forrester, Ovum, IDC, Frost & Sullivan, DMG, and Ventana.