Comviva Launches Unified Digital Experience Platform (UDxP)

Comviva, the global leader in providing mobility solutions, has released a powerful, yet simple to use, Unified Digital Experience Platform (UDxP) that will accelerate a CSP’s journey into digital services, by enabling them to deliver an integrated, automated, intelligent bouquet of services to customers, while ensuring a frictionless experience across channels. Continue reading Comviva Launches Unified Digital Experience Platform (UDxP)

Echo takes billing software global with first Australian water sector client

Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia. Continue reading Echo takes billing software global with first Australian water sector client

Barry University and LivePerson bring conversational commerce to education

LivePerson, the leading provider of conversational commerce solutions announced that it enables Barry University to message with current and prospective students over WhatsApp, Facebook Messenger, SMS, and the web. Students can ask questions about everything from the application process to academic programs and receiving their transcripts, all in the same convenient way they talk with their friends and family. Continue reading Barry University and LivePerson bring conversational commerce to education

Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions

Verint®, The Customer Engagement Company™ announced that it has received a perfect score in overall vendor satisfaction and the highest score in overall product satisfaction from customers in DMG Consulting LLC’s new 2018/2019 Speech Analytics Product and Market Report.1 Continue reading Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Report on Speech Analytics Solutions