Daily Archives: November 7, 2018

Market Research

Brands failing to listen effectively to Voice of the Customer, Eptica research finds

While over three quarters (78%) of brands now measure customer satisfaction, most admit to failing to get real business insight from listening to the Voice of the Customer (VoC). That’s according to new research conducted for Eptica, which found that less than a quarter (24%) of brands feel that existing measurements such as NPS, CSAT and CES give them the deep insight they need to transform their business, and the experience they provide to customers. Continue reading Brands failing to listen effectively to Voice of the Customer, Eptica research finds →

Appointments

Mitel Appoints New VP Of International Channels To Drive Go-To-Market Channel Strategy

Mitel® announced the appointment of Paul Riordan as Vice President of International Channels. Riordan will work with Mitel’s network of value-added resellers, service providers and distributors to grow Mitel’s market share in the EMEA and APAC regions. Continue reading Mitel Appoints New VP Of International Channels To Drive Go-To-Market Channel Strategy →

Technology

AMC Technology Joins Twilio Build as a Gold Certified Partner and the first Reseller for Twilio Flex

AMC Technology announces it has become a Gold Certified Partner and the first Reseller Partner for Twilio Flex. AMC has completed the training and requirements necessary to become a reseller and has also met all the requirements to receive Twilio’s Consulting Build certification for partners. Continue reading AMC Technology Joins Twilio Build as a Gold Certified Partner and the first Reseller for Twilio Flex →

Technology

ScoreData Brings AI And Dynamic Machine Learning™ To Talkdesk Through AppConnect Partnership

ScoreData Corporation announced a strategic partnership with Talkdesk, through its AppConnect innovation ecosystem, to drive enhanced customer experiences and superior business outcomes by leveraging AI and Dynamic Machine LearningTM through ScoreData’s ScoreFast platform. Continue reading ScoreData Brings AI And Dynamic Machine Learning™ To Talkdesk Through AppConnect Partnership →

Technology

PCI Pal Announces Ninzi-Connect as First South African Channel Partner

PCI Pal, a secure payments provider to contact centres, has signed its first South African reseller contract with telecommunications and customer engagement solutions company, Ninzi-Connect. The deal will allow Ninzi-Connect to sell PCI Pal’s suite of contact centre card payment security solutions to customers across the continent, ensuring PCI DSS compliance, reducing the risk of security breaches, and future-proofing their operations in anticipation of future data protection legislation. Continue reading PCI Pal Announces Ninzi-Connect as First South African Channel Partner →