3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach

3Cinteractive (3C), the leading provider of Rich Communication Services (RCS) for mobile marketing, announced an extended partnership with Interop Technologies™ to expand the reach of RCS campaigns for 3C’s enterprise customers into even more RCS-enabled operator networks through Interop’s industry-leading RCS Business Messaging Platform. Continue reading 3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach

Talkdesk launches contact centre future at Opentalk18

Talkdesk, the enterprise contact centre platform announced significant platform enhancements and new products to drive the future of customer experience. During his keynote address at Opentalk18, Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. Continue reading Talkdesk launches contact centre future at Opentalk18

Bouygues Telecom Deploys NGDATA SmartVideo to Enhance and Personalize the Customer Experience

NGDATA™, the customer experience management solutions company announced that Bouygues Telecom, a leading French mobile phone, Internet service and IPTV provider, is using NGDATA SmartVideo to enhance the effectiveness of its customer service and experience initiatives. Continue reading Bouygues Telecom Deploys NGDATA SmartVideo to Enhance and Personalize the Customer Experience

Talkdesk Innovation Fund announced at Opentalk18

Talkdesk, the enterprise contact center platform launched the Talkdesk Innovation Fund designed to drive the future of customer experience. As a direct result of $100 million in Series B funding, Talkdesk is dedicating $10 million to advancing the development of solutions designed to change the customer experience landscape. Continue reading Talkdesk Innovation Fund announced at Opentalk18

Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Innovate Loan Servicing has implemented CallMiner Eureka as its speech analytics platform to drive efficiency within its contact centre and improve its collector effectiveness. Continue reading Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness

Customer Experience: Marketers Doing it Wrong, Study Finds

Despite increasing investment from brands in marketing technology, nearly half of consumers say brands aren’t meeting their expectations when it comes to the customer experience (CX), and even fewer remember the last time a brand exceeded expectations, according to results of a global survey commissioned by Acquia. Continue reading Customer Experience: Marketers Doing it Wrong, Study Finds