Talkdesk Innovation Fund announced at Opentalk18

Talkdesk, the enterprise contact center platform launched the Talkdesk Innovation Fund designed to drive the future of customer experience. As a direct result of $100 million in Series B funding, Talkdesk is dedicating $10 million to advancing the development of solutions designed to change the customer experience landscape.

Contact Centre CLUB

“Talkdesk is committed to leading through innovation — it is what drives us, it is what moves our industry forward, and innovation is what benefits our customers the most,” said Talkdesk CEO, Tiago Paiva. “The Talkdesk Innovation Fund demonstrates our support of the contact centre industry as a whole by fostering the advancements that will reshape the space, modernize it and create future-proof solutions for Talkdesk customers.”

The Talkdesk Innovation Fund builds on the success of Talkdesk AppConnect, the first innovation ecosystem designed exclusively for contact centres, featuring one click installs of best-in-class solutions. With over 50 partners, AppConnect has modernized the way contact centres explore and add new capabilities.

The launch of Talkdesk Innovation Fund displays a commitment to meeting the needs of today’s contact centres and the willingness of Talkdesk to step forward and power industry innovation. Providing forward-thinking companies, many of them early startups, the resources and product feedback they need through Talkdesk Innovation Fund brings more solutions to market faster. Access to new industry innovations, with a shorter development timeline, is a key competitive advantage for Talkdesk customers to win in the customer experience economy.

About Talkdesk

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions.

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