ECI has invested in Moneypenny, the world’s leading outsourced communications provider, to help drive the next stage of the Company’s growth. ECI’s investment will support Moneypenny’s ambitious plans to substantially grow its turnover by expanding across its core markets in the UK and US. The details of the transaction are not being disclosed. Continue reading ECI invests in Moneypenny to support global growth plans
Daily Archives: November 12, 2018
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences
NICE announced the Journey Excellence Score (JES), a pioneering new metric designed to precisely measure the quality of customer experience across multiple channels and in even the most complex interactions over time. Continue reading NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences
SAP to Acquire Qualtrics, Sees Experience Management as the Future of Business
SAP SE and Qualtrics International Inc. (Qualtrics) announced they have entered into a definitive agreement under which SAP SE intends to acquire Qualtrics, the global pioneer of the experience management (XM) software category that enables organizations to thrive in today’s experience economy. Continue reading SAP to Acquire Qualtrics, Sees Experience Management as the Future of Business
Avaya Unveils New Desktop Experience Devices for Any UCaaS Platform
Avaya announced new Avaya Desktop Experience open SIP offerings to enable UCaaS providers to deliver a richer experience to the business desktop, using their UC platform of choice for simplicity and cost effectiveness. Continue reading Avaya Unveils New Desktop Experience Devices for Any UCaaS Platform
SmartAction Solutions Now Rated “Avaya Compliant”
SmartAction, the leading AI-powered virtual agent solution for contact centres announced that its solutions are compliant with key contact centre solutions from Avaya, a global provider of business communications software, systems, and services. Continue reading SmartAction Solutions Now Rated “Avaya Compliant”
Marchex Acquires Telmetrics
Marchex, a leading provider of call analytics that drive, measure, and convert callers into customers announced the acquisition of Telmetrics, an enterprise call and text tracking and analytics company, for consideration of up to $13.1 million in cash. Continue reading Marchex Acquires Telmetrics