RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced at its annual user conference ConnectCentral®, RingCentral Engage™, a leading digital customer engagement platform based on its recent acquisition of Dimelo. Continue reading New RingCentral Engage Platform Enhances Digital Customer Experiences
Daily Archives: November 13, 2018
Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics
Calabrio, a leading provider of customer engagement and analytics software announced a follow-on investment from KKR to continue its rapid growth and shift to the cloud. Continue reading Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics
The Five Habits of Highly Effective CX Professionals Revealed in New Industry Report
There are five key habits that successful CX professionals have in common, according to the newly published State of Customer Experience 2018 report. Continue reading The Five Habits of Highly Effective CX Professionals Revealed in New Industry Report
RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App
RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced at its annual user conference ConnectCentral®, the availability of the new RingCentral unified mobile app, an entirely reimagined collaboration-centric experience for enterprise communications. This offering provides a modern conversational workspace allowing people to communicate the way they want using the devices of their choice. Continue reading RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App
Global Organizations Turn to Verint to Activate Their Voice of the Customer Initiatives
Verint®, The Customer Engagement Company™ announced innovative ways organizations are activating the voice of the customer (VoC) through Verint VoC offerings, available in the cloud and on-premises. Continue reading Global Organizations Turn to Verint to Activate Their Voice of the Customer Initiatives
NewVoiceMedia wins Digital Innovation Award for speech analytics solution
NewVoiceMedia, a Vonage Company and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence. Continue reading NewVoiceMedia wins Digital Innovation Award for speech analytics solution