Vera Bradley improves efficiency and customer experience with NICE InContact

NICE inContact, a NICE business announced business results for Vera Bradley achieved with the NICE inContact CXone Business Line Texting Solution, including integrated Textel two-way texting, that increases contact centre agent efficiency and enhances customer experience. Continue reading Vera Bradley improves efficiency and customer experience with NICE InContact

84% of companies use more than one cloud-based video conference app

Polycom, a part of Plantronics, released Streamlined Video Conferencing Strategy Drives Business Results, a November 2018 study conducted by Forrester Consulting on behalf of Polycom. The study found that video conferencing is growing in usage, in the number of solutions, and in overall complexity for end users and IT alike. These findings showcase the need for consistent, simple experiences to speed the start of meetings and simplify IT’s job managing the estate. Continue reading 84% of companies use more than one cloud-based video conference app

Verizon announces enhanced voice authentication service for enterprise call centres

Verizon Enterprise Solutions announced a new solution offering authentication and anti-fraud protection for enterprise call centres on its network. The Verizon VoIP Inbound Anti-Fraud and Authentication service is the first solution on the market to integrate voice and multi-factor authentications, enabling businesses to quickly and cost effectively verify the identity of inbound callers while simplifying the consumer self-service experience. Continue reading Verizon announces enhanced voice authentication service for enterprise call centres