IPsoft Launches 1Bank: The First Out-of-the-Box Conversational Banking Solution with Amelia, the Most-Human AI

IPsoft, the global leader in Enterprise AI announced the general availability of 1Bank™, the first out-of-the-box conversational banking solution powered by the most advanced AI in the market, Amelia. With Amelia, customers can engage with their financial institutions through a next-generation Natural Language Interface (NLI) either by voice or chat. Continue reading IPsoft Launches 1Bank: The First Out-of-the-Box Conversational Banking Solution with Amelia, the Most-Human AI

Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software

As Black Friday approaches, a survey conducted by Aspect Software has revealed that almost half of consumers (49 per cent) expect to see at least some improvement in customer service during the busy shopping period, with this figure rising to 69 per cent for those aged 16-24, and 61 per cent for those aged 25-34. Continue reading Discerning shopping tastes of younger generation around Black Friday revealed in new research from Aspect Software

Nexmo, the Vonage API Platform, Receives DevRel and DevPortal Awards for Excellence in Developer Relations

Vonage, a leading provider of business cloud communications, has been awarded “Best Developer Relations Program Overall” for Nexmo, the Vonage API Platform (Nexmo) at the inaugural DevRel Awards. Nexmo has also been honored by the DevPortal Awards for “Best Onboarding,” “Best Support and Maintenance,” and “Best Reference Documentation.” Continue reading Nexmo, the Vonage API Platform, Receives DevRel and DevPortal Awards for Excellence in Developer Relations

Pegasystems’ Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced that leading technology research and advisory firm Constellation Research has named Pega to the Constellation ShortList™ for Robotic Process Automation for Q3, 2018 (1). Pega was named among the top eight solutions evaluated for robotic process automation (RPA) software. Continue reading Pegasystems’ Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList