Pegasystems’ Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced that leading technology research and advisory firm Constellation Research has named Pega to the Constellation ShortList™ for Robotic Process Automation for Q3, 2018 (1). Pega was named among the top eight solutions evaluated for robotic process automation (RPA) software.

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The Constellation ShortListTM for Robotic Process Automation evaluated over 40 solutions in the RPA marketplace on 15 different qualifying metrics, including bot development, automation management features, server-based solutions, reporting tools and analytics, resilience, IT automation business process management, and scripted automation.

According to the report, “Organizations that employ RPA can increase the accuracy and efficiency of processes, and free up employees to focus on areas such as innovation and relationship building. This augmented humanity approach complements existing automation initiatives, while delivering huge returns on investment as workers are redeployed to do more interesting and advanced work.”

Part of Pega Infinity™, Pega’s digital transformation suite, Pega’s robotic automation technology gives enterprises the best runway for their digital transformation journey. Pega’s bots can be deployed as a stand-alone solution to solve discrete process inefficiencies – such as automating the triage and processing of inbound service emails – or as part of a complete digital process automation (DPA) solution to further drive continuous operational efficiency, refine workflow orchestration, and optimize work outcomes – without being locked into a technology that cannot operate beyond traditional unattended use cases.

Pega’s automation and robotics capabilities were also recently recognized in analyst reports, including: Aragon Research: Hot Vendors in Robotic Process Automation, 2017 (2), and the HfS Research Blueprint Snapshot Report on Robotic Process Automation (RPA) Tool Providers (3).

“It’s easy to get carried away with the promise of technologies like robotic automation and shape all of your digitization needs around what that technology claims to solve,” said Don Schuerman, chief technology officer, Pegasystems. “When deployed strategically as part of an end-to-end transformation effort, RPA becomes a powerful tool that frees employees from mundane, repetitive tasks, and allows them to focus their attention on what’s most important – excellent customer engagement. This recognition by Constellation Research further affirms Pega’s commitment to deliver scalable RPA solutions that help clients drive operational excellence and improve employee experiences for the ultimate benefit of the customer.“

“Organizations that deploy RPA can increase the accuracy and efficiency of processes and free up employees to focus on innovation and relationship building,” said Alan Lepofsky, vice president and principal analyst, Constellation Research. “We’re seeing a rapid rise in the adoption of automation technologies, resulting in greater consistency and productivity which fuels more successful business results.”

1.Constellation ShortList™ for Robotic Process Automation for Q3, 2018, by Alan Lepofsky, August 15, 2018
2.Aragon Research, “Hot Vendors in Robotic Process Automation (RPA), 2017,” by Jim Sinur, September 6, 2017
3.HfS Research, “Blueprint Snapshot Report on Robotic Process Automation (RPA) Tool Providers,” by Phil Fersht, Tom Reuner, February 22, 2017