EvaluAgent has announced its latest new feature as part of its cloud-based Quality, Coach and Compliance platform for Contact Centres. Continue reading Real-time notifications released by EvaluAgent
Daily Archives: November 23, 2018
QPC Bolsters Cloud Communications and Collaborations Business with Genesys Appointment
QPC UK the specialist contact centre services and solutions company, has signed an agreement to resell and deploy the Genesys PureCloud® platform, the industry’s leading cloud customer engagement solution. A true cloud offering, PureCloud is flexible, open, feature-rich and built for rapid innovation to help businesses deliver consistent outcomes and improve the customer and employee experience. Continue reading QPC Bolsters Cloud Communications and Collaborations Business with Genesys Appointment
Tollring impresses at BroadSoft Connections with exciting new features to unlock the mid-market opportunity
Tollring, the software developer behind the award-winning communications analytics, call recording and anti-fraud product iCall Suite, has been impressing the crowds with its new functionality at BroadSoft Connections. Continue reading Tollring impresses at BroadSoft Connections with exciting new features to unlock the mid-market opportunity
Optus Business signs a $12M Strategic Partnership with CSR
Optus Business announced that major industrial company CSR Limited (ASX: CSR) has signed a $12m three-and-a-half -year agreement for Optus to provide voice, data and mobile services across 150 Australian sites. Continue reading Optus Business signs a $12M Strategic Partnership with CSR
TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the GSA UK Awards 2018
TTEC, a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has been named UK Top Employer of the Year in recognition of delivering optimum performance through continuous improvement in people practices, at the GSA UK Awards, held in London. Continue reading TTEC Wins UK Top Employer of the Year Award for Company’s EMEA Team at the GSA UK Awards 2018