Five9 announced James Doran has joined the company as executive vice president of strategy and operations, effective immediately. In his new role, Doran will report directly to CEO Rowan Trollope and be responsible for corporate strategy, operational maturity, and helping Five9 with growth and scale.
“Over the past few years, the contact center industry has evolved from a migration to the cloud to integrating emerging technologies such as AI to help deliver a more personalized customer experience,” said Five9 CEO Rowan Trollope. “I welcome James to the leadership team, where his wealth of knowledge leading transformative initiatives across the business will allow Five9 to further deliver an even stronger, more seamless customer experience for businesses.”
Doran has over 20 years of experience in the cloud software industry for Fortune 500 companies. Most recently, he was vice president of strategy and operations for Cisco’s Collaboration Division, where he led day-to-day business operations, strategy, alliances, M&A, offers, pricing, technical marketing and back office functions. Prior to Cisco, Doran spent a decade with Symantec in a variety of business leadership, marketing, sales and corporate roles. At Symantec he led the corporate Strategy & Planning group, the Strategic Marketing organization and was instrumental in the launch of several new businesses.
“My passion in business has always been powering accretive growth by connecting customer-centric strategies with inspired teams and disciplined operations,” said Doran. “From the first contact center software provider in the cloud to leading the charge with AI today, it’s an exciting time to join Five9 as we pioneer a new paradigm of customer experience and support. I look forward to contributing to the success and growth of our customers and the company.”
Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional personalized customer experiences.
For more information visit www.five9.com.