Daily Archives: November 28, 2018

Guest Post

Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Aspect Software

For many businesses, paid overtime is very much part and parcel of the organisation and how it operates. However, excessive amounts of overtime payments can be a scourge on a company’s bottom line and must be minimised wherever possible. According to Aspect Software, solving this problem requires businesses to manage their workforces more effectively through the use of technology, especially with the busy Christmas period now in full swing. Continue reading Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Aspect Software →

Technology

Conversational AI Leader Conversica Unveils AI Customer Success Assistant

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Conversica, the leader in conversational artificial intelligence for business announced the availability of the Conversica® AI Customer Success Assistant, a new AI-powered solution that helps companies automate and personalize customer conversations to efficiently and quickly scale customer success operations, boost customer retention, and grow revenue. Continue reading Conversational AI Leader Conversica Unveils AI Customer Success Assistant →

Live Chat

Consumers messaged with brands 97 percent more during Cyber Weekend than last year, while web traffic for retailers grew just 10 percent, LivePerson data shows

LivePerson, a leading provider of conversational commerce solutions, recorded a 97 percent increase in messaging conversations between brands and American consumers through its LiveEngage platform during Cyber Weekend, the five-day period between Thanksgiving and Cyber Monday, and a dramatic 261 percent rise in conversations handled by automation, such as bots. Continue reading Consumers messaged with brands 97 percent more during Cyber Weekend than last year, while web traffic for retailers grew just 10 percent, LivePerson data shows →

Outsourcing

TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards 2018

TTEC, a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has won a bronze award in recognition of delivering European Customer Experience Excellence, after being named finalist across three categories at the ECCCSA Awards 2018, held in London. Continue reading TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards 2018 →