RiverStar Releases QueView, an Integrated Email Handling Solution for NICE InContact

RiverStar, a contact centre software and custom applications solution provider announced the release and general availability of its QueView software application. QueView runs within the NICE inContact application, and provides custom responsiveness and better control over email queues by allowing supervisors and agents to assign emails to agents based on availability, skill or any other criteria. Continue reading RiverStar Releases QueView, an Integrated Email Handling Solution for NICE InContact

Ovum Ranks Automation Anywhere A Leader in RPA Platforms Decision Matrix

Automation Anywhere®, the global leader in Robotic Process Automation (RPA) announced it was ranked a leader in the Ovum RPA Platforms Decision Matrix 2018-19, which evaluated ten automation vendors. Automation Anywhere achieved highest scores for both the “technical” and “execution and market impact” assessment dimensions. Continue reading Ovum Ranks Automation Anywhere A Leader in RPA Platforms Decision Matrix

NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature

NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Continue reading NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature

ENACOMM Strikes Reseller Agreement with Carousel Industries to Outfit Financial Institutions with Voice Banking and Intelligent IVR

Banks and credit unions are now able to harness the power of artificial intelligence, big data and new consumer technologies to affordably modernize the self-service experience they create for customers and members. Continue reading ENACOMM Strikes Reseller Agreement with Carousel Industries to Outfit Financial Institutions with Voice Banking and Intelligent IVR