Avaya Launches Online Store: A Simple Swipe and Buy Experience for SMB and Mid-Market Customers

Avaya unveiled expanded cloud communications offerings for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) via a new storefront enabling simple online purchase and fulfillment. Only Avaya is offering this breadth of cloud solutions via a simple storefont, for retail customers in conjunction with its trusted agent and partner channel. Continue reading Avaya Launches Online Store: A Simple Swipe and Buy Experience for SMB and Mid-Market Customers

Flamingo Ai Launches World’s First Out-of-the-Box Cognitive Virtual Assistant For Auto Insurance

Flamingo Ai, the Artificial Intelligence and Machine Learning company and provider of Cognitive Virtual Assistant and Knowledge Analysis, Management and Retrieval technologies, has announced the launch of MAGGIE for Auto Insurance, a Cognitive Virtual Inquiry Assistant that assists customers and employees with inquires related to auto insurance. Continue reading Flamingo Ai Launches World’s First Out-of-the-Box Cognitive Virtual Assistant For Auto Insurance

Avaya Introduces New Device as a Service Offering

Avaya introduced a new Device as a Service (DaaS) offering that will enable businesses to purchase Avaya’s latest smart desktop devices on a monthly subscription basis. Similar to how smart devices are purchased in the consumer space, Avaya now provides three ways for businesses to enjoy the Avaya Desktop Experience: up front, financed, and by subscription. Continue reading Avaya Introduces New Device as a Service Offering

TechSee Announces $16 Million Series B Led by Scale Venture Partners

TechSee, the leader in AI-powered visual customer engagement announced that it has closed a $16 million Series B funding round to further accelerate its global business growth and strengthen its breakthrough computer vision and augmented reality-powered visual customer assistance platform. Continue reading TechSee Announces $16 Million Series B Led by Scale Venture Partners

UbiCar driving efficiency with contactSPACE

contactSPACE, a leading provider of cloud contact centre software solutions and Tier-1 PCI compliant contact payment solutions announced that UbiCar, an innovative new Australian insurance provider, has selected contactSPACE as their cloud-contact centre solution to drive customer engagement and improve Customer Experience. Continue reading UbiCar driving efficiency with contactSPACE

CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that its 2018 Net Promoter Score set another company record at 59, beating the 2017 record of 51. The rating marks the third consecutive year of NPS improvement for CallMiner. Continue reading CallMiner Achieves Another Record Net Promoter Score® (NPS) of 59 in 2018, Marking Third Consecutive Year of Score Improvement

Bold360 by LogMeIn Named Best New Product Feature of the Year by 2018 Best in Biz Awards

LogMeIn announced that its flagship intelligent customer engagement solution, Bold360, has been named a gold winner in the Best in Biz Awards category for Best New Product Feature of the Year – Enterprise and SMB. Bold360 was recognized this year for the addition of Bold360 ai, a conversational chatbot and virtual customer assistant solution that delivers advanced intelligence with out of the box simplicity. Continue reading Bold360 by LogMeIn Named Best New Product Feature of the Year by 2018 Best in Biz Awards

NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine

NewVoiceMedia, a Vonage Company and leading global provider of cloud contact centre and inside sales solutions, announced that TMC, a global, integrated media company, has named NVM Platform as a 2018 Contact Center Technology Award winner, presented by CUSTOMER magazine. Continue reading NewVoiceMedia wins 2018 Contact Center Technology Award from CUSTOMER Magazine

Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution

Eckoh, the global provider of secure payment products and customer contact solutions announces that it has signed a new contract with Vue Entertainment (“Vue”) to transform the customer engagement delivered by their contact centre operation, with Eckoh’s Omnichannel solution. Continue reading Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution