8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has received Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. The award recognizes 8×8 for introducing a cloud-based technology platform that combines comprehensive unified communications as a service (UCaaS) and contact centre as a service (CCaaS) capabilities. Continue reading 8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions

Concentrix, a leading business services company, announced today significant enhancements to its Conversational platform with the release of Intelligent Virtual Assistant (IVA) 12.0. Users can now interact in a conversational manner without being limited to a fixed set of automated system responses. This delivers a faster, easier, and more efficient interaction across multiple channels, such as chat or messaging environments. Continue reading Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions

Ventrica enters Sunday Times Fast Track 100 for the first time

Outsourced customer contact centre Ventrica based in Southend-on-Sea has entered The Sunday Times Virgin Atlantic Fast Track 100 (2018) for the first time and is ranked as the 63rd fastest growing company in the UK. Ventrica is the only contact centre outsourcing business to feature in this year’s list. Continue reading Ventrica enters Sunday Times Fast Track 100 for the first time

Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look

Outsourced customer contact centre Ventrica is celebrating after securing a Silver award in the ‘Best Outsourced Partnership – large’ category at the prestigious European Contact Centre & Customer Service Awards 2018 (ECCCSAs). The ceremony was held last Tuesday night at Battersea Evolution in London and hosted by TV personality, Fiona Bruce. Continue reading Ventrica takes home ‘Silver’ at the ECCCSAs for its partnership with New Look

Arise Expands Presence to Provide Opportunities to Those Who May Affected by Recent Mass Lay Off Announcements

Arise Virtual Solutions Inc., the award-winning leader in on-demand customer management technology and business process outsourcing (BPO), is excited to expand its virtual presence to provide opportunities to individuals who will potentially be impacted by the mass layoffs recently announced by General Motors. Continue reading Arise Expands Presence to Provide Opportunities to Those Who May Affected by Recent Mass Lay Off Announcements

Monet Workforce Management Launches on the Genesys AppFoundry

Monet Software has announced that Monet Workforce Management (WFM) is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys is the global leader in omnichannel customer experience and contact centre solutions that power 25 billion of the world’s best customer experiences each year. Continue reading Monet Workforce Management Launches on the Genesys AppFoundry