8×8 Wins Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced that it has received Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award. The award recognizes 8×8 for introducing a cloud-based technology platform that combines comprehensive unified communications as a service (UCaaS) and contact centre as a service (CCaaS) capabilities.

Contact Centre CLUB

Frost & Sullivan Best Practices Awards are given to companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to execute a strategy successfully that results in stronger market share, competitive brand positioning, and customer satisfaction.

“8×8’s portfolio structure has evolved from a primary focus on cloud-based communications solutions to address shifting customer demand for a full suite of contact centre capabilities available to users across their organization,” said Robert Arnold, principal analyst at Frost & Sullivan. “The company’s continually enhanced portfolio and streamlined go-to-market strategy encompass the more sophisticated communications and contact centre needs of mid-market and enterprise environments.”

In 2018, 8×8 once again demonstrated its commitment to driving the future of innovation with the launch of 8×8 X Series, which helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact centre, and one system of intelligence on a single cloud-based technology platform. With 8×8 X Series, businesses communicate faster and smarter to exceed customer expectations.

“Siloed business communications lead to lost revenues from a variety of inefficiencies, including issues with cross-department employee communications, and poor customer service interactions,” said Vik Verma, CEO at 8×8. “8×8 is focused on harnessing the collective wisdom of an organization in order to deliver superior customer experiences and drive revenue as a result. We are honored to receive this prestigious award recognition from Frost & Sullivan as it continues to reflect our ongoing commitment to helping global businesses operate at the new speed of business with a cloud-based communications technology platform that is comprehensive, scalable, and easy-to-use. 8×8 is the only pure cloud provider with wholly-owned core technology and we continue to believe the X Series is a game changer for the industry.”

To learn more about why businesses are switching to cloud-based communications solutions, join the 8×8 Webinar on Wednesday Dec. 12 at 11am PST / 2pm EST with Robert Arnold from Frost & Sullivan and Live Oak Bank CIO Thomas Hill, “Banking on Business Continuity: How Cloud Communication Drives Customer Experience.” The webinar will cover the current state of the cloud communications industry, implications of siloed versus integrated telephony and contact centre solutions, and the real world benefits of running a full cloud tech stack.

Get a complimentary copy of Frost & Sullivan’s 2018 North American Integrated CCaaS and UCaaS Competitive Strategy Innovation and Leadership Award report.

About 8×8, Inc.

8×8, Inc. (NYSE:EGHT) cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact centre and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8×8.com

Leave a Reply