Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year

With nearly 1,300 customers to date, Genesys® reports record momentum for the PureCloud platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers globally. In the UK and Ireland alone, the company boosted PureCloud revenue nearly 530% and grew customer wins by nearly 115% compared with the same period last year. Continue reading Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year

Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)

Nuance announced Allied Irish Banks (AIB) – Ireland’s largest bank – is the first in the country to make access to customer service more seamless and secure by leveraging Nuance’s market-leading fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)

A false sense of security: why it’s time to get real with AI

Guest Post by Kai Grunwitz, Senior VP EMEA, NTT Security…

Artificial intelligence (AI) is no longer the stuff of science fiction films. It’s already here, driving a Fourth Industrial Revolution that promises to radically reshape the world and society we live in. The changes for the way we live and work is more disruptive than anything since the industrial revolution. Continue reading A false sense of security: why it’s time to get real with AI

Pop up cloud contact centre to support record-breaking Radio 4 Christmas Appeal for homelessness

The BBC Radio 4 Christmas Appeal with St Martin-in-the-Fields launched on Sunday 2nd December to help thousands of homeless people, or those in danger of losing their homes. The donation line on 0800 082 82 84 is being promoted on Radio 4 throughout the week, and Oxford-based cloud communications provider, Sesui, has extended its pop-up cloud contact centre to support what everyone hopes will be a much-needed influx of seasonal goodwill. Continue reading Pop up cloud contact centre to support record-breaking Radio 4 Christmas Appeal for homelessness

Everise Acquires Trusource Labs; Expanding Customer Support to Internet of Things

Singapore-based Everise, parent company of C3|CustomerContactChannels {C3}, announced that it has signed a binding agreement to acquire Trusource Labs. The acquisition is expected to close before the end of 2018. Trusource Labs specializes in technical support for Internet of Things (IoT) and help desk experiences for Apple users. Continue reading Everise Acquires Trusource Labs; Expanding Customer Support to Internet of Things

Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year

Noble Systems, a global leader in omnichannel contact centre technologies, has received the Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award, announced at last night’s Gala event, marks the sixth consecutive year that Noble has been ranked as the market leader. Continue reading Noble Receives Frost & Sullivan’s Market Share Leadership Award for Sixth Consecutive Year

Consumer Experience Report Indicates End-to-End Solutions Help Keep Pace With Rising Expectations

New research from Conduent Incorporated, a digital interactions company, finds that despite increased options for digital customer communications, brands’ ability to meet consumer expectations for sales, service and experience is declining. Continue reading Consumer Experience Report Indicates End-to-End Solutions Help Keep Pace With Rising Expectations