Pindrop Raises $90 Million Series D to Fuel Global Expansion

Pindrop®, the leader in voice security and authentication announced it has closed $90M in Series D funding led by Vitruvian Partners. Other new strategic investors include Allegion Ventures, Cross Creek, Dimension Data, Singapore-based EDBI, and Goldman Sachs. Existing investors — CapitalG, IVP, Andreessen Horowitz, GV (formerly Google Ventures) and Citi Ventures also invested in the round. Continue reading Pindrop Raises $90 Million Series D to Fuel Global Expansion

Support Services Group deploys Teleopti WFM to increase productivity and support business growth

Teleopti announced that Support Services Group has successfully deployed the company’s cloud-based Workforce Management (WFM) technology to schedule over 300 agents across five locations and four time zones in the USA and the Dominican Republic. Since implementing the new Teleopti WFM Cloud solution, Support Services Group has tangibly increased productivity by 5%. Continue reading Support Services Group deploys Teleopti WFM to increase productivity and support business growth

Whistl announce the acquisition of The Spark Ecommerce Group

Whistl the leading integrated delivery management and fulfilment solutions company with activities in Business Mail, Doordrop Media, Fulfilment and Parcels, has announced the acquisition of privately held fulfilment and contact centre company, the Spark Ecommerce Group, based in Gateshead. Continue reading Whistl announce the acquisition of The Spark Ecommerce Group

Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing

Sitel Group, one of the largest customer experience (CX) management companies in the world announced the refinancing of its credit facility. The new credit facility includes a three percent average interest rate (down from 8 percent), $515 million long-term loan and a $90 million revolving credit facility, offering the company greater flexibility in its cash management. Continue reading Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing

Interactions Expands Fraud Protection with Next Caller Partnership

Interactions, LLC, the leading provider of Intelligent Virtual Assistants (IVAs) for enterprise brands, today announced a partnership with Next Caller, a leader in phone fraud detection and call verification, to expand its breadth of security capabilities for IVA clients. Ensuring the security of Interactions clients’ and clients customers’ data is of utmost importance, and partnering with Next Caller will offer an additional layer of security to keep fraudulent callers at bay. Continue reading Interactions Expands Fraud Protection with Next Caller Partnership

Talkdesk chosen by SEO and marketing powerhouse Boostability to power customer service

Talkdesk announced Boostability, a leading provider of online marketing solutions and SEO services, as the latest customer to move their legacy customer service operations to Talkdesk Enterprise Cloud Contact Center. Frustrated by service interruptions, poor support, and data reporting that was inconsistent and unreliable, Boostability chose Talkdesk to alleviate these system shortcomings and support its customers with an easy-to-use and agile contact centre solution in the cloud, backed by a 100% Uptime Service Level Agreement. Continue reading Talkdesk chosen by SEO and marketing powerhouse Boostability to power customer service

LivePerson launches Maven™, a breakthrough conversational AI that replaces traditional websites and 800-numbers

LivePerson, a leading provider of conversational commerce solutions launched Maven, a conversational AI that enables brands to replace traditional websites and 800-numbers with personalized conversations over SMS, Facebook Messenger, WhatsApp, Google RCS Business Messaging, Amazon Alexa, and other popular messengers and voice assistants. Continue reading LivePerson launches Maven™, a breakthrough conversational AI that replaces traditional websites and 800-numbers

Solutionreach Partners with Jive by LogMeIn, to Enhance Options for Practices

Solutionreach announced it has partnered with VoIP business phone system provider Jive by LogMeIn. This new relationship will provide options for Solutionreach customers so they can utilize faster, easier communication, and take advantage of new products and services now and into the future. Continue reading Solutionreach Partners with Jive by LogMeIn, to Enhance Options for Practices

Multinational technology company replaces Avaya with Talkdesk cloud solutions

Talkdesk announced a global technology leader, and one of the world’s largest employers, selected Talkdesk to power their worldwide help desk customer service operations. Seeking a dynamic and agile answer to their static and aging on-premises system from Avaya, the company will leverage the Talkdesk Enterprise Contact Center Platform to improve the customer journey and experience. Continue reading Multinational technology company replaces Avaya with Talkdesk cloud solutions