Multinational technology company replaces Avaya with Talkdesk cloud solutions

Talkdesk announced a global technology leader, and one of the world’s largest employers, selected Talkdesk to power their worldwide help desk customer service operations. Seeking a dynamic and agile answer to their static and aging on-premises system from Avaya, the company will leverage the Talkdesk Enterprise Contact Center Platform to improve the customer journey and experience.

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“Enterprises of all sizes, including this customer with nearly 400,000 employees worldwide, are moving to the Talkdesk cloud in order to meet their customers’ rapidly changing needs and escalating expectations,” said Tiago Paiva, CEO of Talkdesk. “The cloud allows enterprises to offer the flexible customer service solutions needed to forge a stronger bond with their customers and generate long-term brand loyalty through a customized, intelligent and thoughtful approach to meeting their most critical help desk needs.”

Frustrated by long wait-times involved with making simple changes, Talkdesk’s latest enterprise customer will utilize the “clicks, not code” approach to adjust and fine-tune help desk operations to better serve their customers. Self-service administration of Talkdesk makes platform administration easy to manage and execute through Studio, with adjustments taking effect in minutes rather than weeks. The company will also look to the broad business intelligence available through real-time Reporting and Analytics to monitor the pulse of their contact centre and improve its performance through comprehensive data.

A final differentiator for Talkdesk was its unmatched reliability, performance and dedication to ensuring customer success. The company recently announced in November to the contact centre industry’s first 100% uptime service level agreement (SLA), setting a new industry standard for platform reliability.

About Talkdesk

Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.

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