InGenius® Software Inc., a computer telephony integration (CTI) innovator, is proud to have partnered with Microsoft to deliver a CTI integration with the Dynamics 365 Channel Integration Framework.

The new InGenius Connector Enterprise release, CIF-compatible with Microsoft Dynamics versions 9.1 and higher, incorporates the responsive design of Microsoft Dynamics with the interface for InGenius CTI for better usability. InGenius continues to be a part of the Microsoft Dynamics window, but it does not cover any of the CRM information. Instead, the new framework allows content to respond and readjust when InGenius is open. The outcome for Dynamics users is a better user interface that adapts to what they need to focus on in the CRM.

The Dynamics 365 Channel Integration Framework is a set of application programming interfaces to build and integrate immersive communication experiences. It acts as an interface between channel providers or aggregators, and Unified Interface Apps. The framework is agnostic to operating system and web browser, and lets developers integrate cloud-based channels.

“It was gratifying to partner with Microsoft as a Channel Integration Framework preview partner to help test and design the framework,” said Dale Gantous, CEO of InGenius. “We’re always looking for ways to build on our long-standing relationship with Microsoft. Together, we’re bringing a modern customer experience to Dynamics 365 CRM users and contact centres for improved productivity results.”

“Microsoft is driving digital transformation,” said Peter Hillier, CTO of InGenius. “The introduction of the Channel Integration Framework is a smart way to draw on the expertise of partners and third-party channel providers to make Dynamics 365 – an already great product – even better. CIF simplifies software development complexity and opens up new possibilities for integrating channels that modern contact centres need.”

InGenius Connector Enterprise supports Microsoft Dynamics 365 online and on-premise with Asterisk, Avaya, Cisco, Genesys and Mitel phone systems. The CTI solution helps sales and service representatives reduce clicks and view consolidated information all within the CRM. Features like click-to-dial, screen pop and automated call logging decrease call handling time, boost call capacity and provide a better experience to customers and prospects that these representatives serve.

For more information about InGenius Connector Enterprise, see https://www.ingenius.com/integrations/microsoft-dynamics-365/.

About InGenius

InGenius® easily adapts to unique contact center needs with advanced computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps contact centres increase productivity and customer satisfaction. Visit ingenius.com for more information.