Banks and credit unions are now able to harness the power of artificial intelligence, big data and new consumer technologies to affordably modernize the self-service experience they create for customers and members.
ENACOMM, Inc., a fintech company that empowers banks, credit unions and credit card companies with intelligent solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency announced a new partnership with Carousel Industries, a leader in communication and network technologies, professional and managed services and cloud solutions.
Through the reseller agreement, financial institutions will be able to implement VPA (Virtual Personal Assistant) banking and the ENACOMM Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
“Voice banking is a modern convenience for valued customers and members that differentiates banks and credit unions from competitors,” commented ENACOMM CEO Michael Boukadakis. “Adopting the technology now also prepares financial institutions for a new reality that’s just around the corner, where consumers consistently engage with their voice assistants—and need banking to play a part, in order to pay, buy, reserve, order and more.”
Boukadakis added, “With decades of experience, a deep customer base, and an extensive team of true IT experts, ENACOMM couldn’t ask for a better partner than Carousel Industries to help get our intelligent self-service technologies into the hands of more financial institutions, for the benefit of consumers.”
Utilizing artificial intelligence, VPA is ENACOMM’s conversational voice banking solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using ENACOMM’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts—with the sound of their voice.
The ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. ENACOMM’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.
“Carousel Industries is committed to helping our clients lead the charge in redefining the standards of excellence in customer service and experience,” said Jim Marsh, Chief Revenue Officer of Carousel Industries. “ENACOMM’s next-generation technologies will be a valuable asset to our financial industry clients in their push toward transformation of the customer experience provided by banks and credit unions.”
ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card and payments companies. ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine in 2018. The company empowers financial institutions with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency.
A frontrunner in self-service technologies including interactive voice response (IVR) for over three decades, ENACOMM solutions are delivered as hosted services or on-demand through the “cloud.” The company’s customer base ranges from community credit unions and community banks to the largest financial institutions in the United States.
Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers with a superior, omnichannel self-service experience that includes Conversational Voice Banking. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day. For more information, go to www.enacomm.net.
About Carousel Industries
Carousel Industries is a recognized leader in helping organizations evolve the way they communicate and orchestrate the flow of information throughout their networks. Carousel enables clients to connect and collaborate the way modern IT users demand and advance from their current network infrastructure to meet tomorrow’s standards.
With deep expertise across a vast portfolio of technologies, including security, unified communications and collaboration, data center, networking, managed services, and cloud solutions. Carousel is able to design, implement, and support solutions tailored to meet the unique needs of each client. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures clients achieve agility and utilize technologies in the way most effective for their business.
Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator, managed services and cloud solution provider–including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally–with three Network Operations Centers. To learn more, visit www.carouselindustries.com.