Vonage, a leading provider of business cloud communications, has been named the winner of the 2018 Aragon Research Innovation Award for the Communications Platform as a Service (CPaaS) category. The Aragon awards recognize providers leveraging visionary use of technology to not only adapt as markets change, but to actively disrupt and inform how their markets will evolve. Continue reading Vonage Wins the 2018 Aragon Research Innovation Award for the Communications Platform as a Service Category
Monthly Archives: December 2018
U-WFM partners with Twilio
U-WFM is pleased to introduce its easy-to-use, Workforce Management in the Cloud to Twilio Flex – the first fully-programmable Contact Centre Platform Continue reading U-WFM partners with Twilio
Back to basics for 2019
As technology continues to transform the ways companies and customers interact with each other, Geoff Land, Managing Director of contact centre and workflow technology provider Infinity CCS, looks at what contact centre and customer experience professionals will be focussing on in 2019. Continue reading Back to basics for 2019
2019: The year that Customer Experience becomes “do or die”
By Claire Sporton, SVP CX Innovation, Confirmit… Continue reading 2019: The year that Customer Experience becomes “do or die”
NTT Communications and Arkadin Launch UC-Connect to Enhance Collaboration for Mid-Market Multinational Businesses
NTT Communications, a leader in information and communications technology and Arkadin, a global provider of cloud communication services and an NTT Communications company, have launched their UC-Connect solution. This innovative cloud-based solution is designed to meet the collaboration needs of mid-market multinational businesses. Continue reading NTT Communications and Arkadin Launch UC-Connect to Enhance Collaboration for Mid-Market Multinational Businesses
Waterfield Technologies Announces the Acquisition of Digital DataVoice
Waterfield Technologies (WTI), an industry leading technology organization focused on the delivery of customer experience applications in and around the contact centre, announced the acquisition of Digital DataVoice (DDV), a principle provider of Contact Center solutions that delivers actionable omnichannel experiences across all major industry verticals. Continue reading Waterfield Technologies Announces the Acquisition of Digital DataVoice