Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Continue reading Sunsuper slashes customer response times with CX offering from Genesys
Monthly Archives: December 2018
NICE Robotic Process Automation Helps Baker Tilly to Accelerate Their Technology Road Map
NICE announced that Baker Tilly, a top 15 full-service accounting and advisory firm, has selected NICE Robotic Process Automation (RPA) to accelerate their new technology initiative. Continue reading NICE Robotic Process Automation Helps Baker Tilly to Accelerate Their Technology Road Map
UNIFY Launches Chatbot for Customer Service Solution
UNIFY – a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer Service Solution. The Cloud-based solution will allow businesses to be available 24/7 to customers in a responsive manner via a chat interface using bot technology developed by UNIFY. Continue reading UNIFY Launches Chatbot for Customer Service Solution
ENACOMM Strikes Reseller Agreement with Carousel Industries to Outfit Financial Institutions with Voice Banking and Intelligent IVR
Banks and credit unions are now able to harness the power of artificial intelligence, big data and new consumer technologies to affordably modernize the self-service experience they create for customers and members. Continue reading ENACOMM Strikes Reseller Agreement with Carousel Industries to Outfit Financial Institutions with Voice Banking and Intelligent IVR
Serenova Celebrates an Award-Winning Year
Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider, closes out 2018 as an award-winning year – receiving industry recognition spanning technology innovation, business performance and company growth. Continue reading Serenova Celebrates an Award-Winning Year
Pegasystems Honored by Best in Biz Awards for Third Consecutive Year
Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced that Pega Infinity™ was named a Silver winner for Most Innovative Product Feature of the Year – Enterprise and SMB in the eighth annual Best in Biz Awards. This marks the third consecutive year that a Pega solution has been honored in this awards program. Continue reading Pegasystems Honored by Best in Biz Awards for Third Consecutive Year