Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub

Jacada announced that it has released Jacada Interact 11, the latest release of its Customer Service Robotic Automation and AI Hub. With release 11, Jacada continues to rapidly provide capabilities to easily and intuitively build and manage automated customer service sequences through an easy-to-use Designer, helping organizations reduce development effort, increase business agility, and improve employee and customer experiences. Continue reading Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent Engagement in One Hub

Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa

Golden Gate BPO Solutions, a global provider of customer management and contact-centre and business-process outsourcing solutions, has announced a new operating partnership with ERC BPO (ERC). Headquartered in Jacksonville, FL, ERC has locations in the United States, Dominican Republic, India, and South Africa. Continue reading Golden Gate BPO Solutions Partners with ERC BPO and Extends it’s Global Operating Capabilities to Durban, South Africa

Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and AI Solutions to Boost Sales

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Continue reading Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and AI Solutions to Boost Sales

Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch

Argenta announced the launch of a conversational banking experience within its successful mobile banking app. Powered by messaging customer service platform Sparkcentral and omnichannel messaging specialists Smooch, the new feature allows Argenta customers to engage in a continuous conversation thread – much like they would using WhatsApp with their friends – with trained Argenta staff at any time. Continue reading Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch