Creative Virtual Announces Celebration of the Company’s Fifteenth Anniversary

Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions announced the celebration of the company’s fifteenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual agents. Over the past fifteen years, the company has diversified their product offerings and embarked on a global expansion.

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Today the company’s headquarters remain in the United Kingdom with operations also located in the United States, Australia, India, Singapore and Hong Kong as well as an extensive global Partner Network. Through these international offices and strategic partnerships, Creative Virtual seeks to provide their customers with localised support and collaboration. The company’s global expansion is an ongoing endeavour with a growing list of supported languages and additional partnerships planned to be announced in 2019.

Creative Virtual’s product portfolio has expanded over the fifteen years of the company’s history as well to include an innovative suite of products designed to deliver seamless, fully-integrated, end-to-end engagement for customers and employees. Their virtual agent and chatbot technology, V-Person™, brings together artificial intelligence (AI) and human input to provide reliable automated customer and employee self-service. In 2016 the company officially launched V-Person Live Chat™, an innovative live chat solution that combines self-service virtual agents and human customer service agents for a fully integrated support experience. Creative Virtual backs these solutions with V-Portal™, their knowledge management, workflow management and business intelligence reporting tool, that acts as an orchestration platform to allow organisations to create a seamless and efficient experience across customer and employee touchpoints.

In 2017 Creative Virtual was honoured with The Queen’s Awards for Enterprise: Innovation for their V-Person and V-Portal technology. Last year the company won a place on The Sunday Times Hiscox Tech Track 100 list as one of Britain’s fastest-growing private technology companies.

“I’ve never been prouder to be leading Creative Virtual, a company that is at the forefront of helping organisations deliver superior customer experience in the modern world,” says Chris Ezekiel, Founder & CEO. “The key to our success is aligning our passion for innovation and technology with the needs of our customers, and we’re able to do that because of the experience and expertise of the Creative Virtual team. It’s a testament to the team’s hard work and dedication that our very first customer is still a customer today.”

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ABOUT CREATIVE VIRTUAL

Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, live chat, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.

Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at https://www.creativevirtual.com.