Talkdesk to assist veterans charity with cloud contact centre solution

Talkdesk, the enterprise contact centre platform, was selected by Wounded Warrior Project® (WWP) as its contact centre solutions provider. WWP, a national, nonpartisan organization, top rated by Charity Navigator, helps veterans and service members who incurred a physical or mental injury, illness or wound. WWP’s warrior Resource Center will use this platform to more efficiently connect, serve and empower wounded warriors.

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“We are honored that Wounded Warrior Project selected Talkdesk as their contact center platform,” said Tiago Paiva, CEO of Talkdesk. “Talkdesk will help Wounded Warrior Project meet its efficiency goals and support the important and noble cause of serving those who serve.”

WWP’s selection of Talkdesk included comprehensive business intelligence, seamless CRM integrations and system-wide reliability. Industry-leading cloud stability from Talkdesk enables WWP to maintain consistently high-quality customer interactions through an omnichannel offering, allowing WWP to support warriors and their families via their preferred method. Talkdesk Reporting & Analytics provides the visibility to optimize performance with real-time and historical data. Talkdesk for Salesforce integration offers WWP complete control over settings and access to customer CRM records, supplying agents with the customer information needed for efficient interactions and high-quality customer experience.

“Wounded Warrior Project is transforming the way America’s injured veterans are empowered, employed and engaged in our communities,” said Sally Bramston, WWP Resource Center Director. “This tool assists us to more quickly connect warriors with free services in mental health, career counseling and long-term rehabilitative care.”

In addition to improving its customer service operations through stability, analytics and integrations, WWP cites the ease of use and change administration as a key differentiator for Talkdesk. Talkdesk’s seamlessly connected, endlessly adaptable platform enables WWP to fulfill its goal to connect, serve and empower wounded warriors, their families and caregivers by shifting its focus away from its contact centre operations and toward those it seeks to serve.

About Talkdesk

Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.