Teleopti appears as the fastest growing Workforce Management (WFM) vendor in North America in the 2018 World Workforce Management Systems Market report, published by Pelorus Associates. Continue reading Teleopti Listed as Fastest Growing Workforce Management Vendor in North America in Pelorus Associates’ Market Report
Daily Archives: January 10, 2019
NICE inContact Receives Highest Scores in Four of Five Use Cases in Gartner Report
NICE inContact, a NICE business announced that it received the highest product scores across four of five use cases in Gartner’s “Critical Capabilities for Contact Center as a Service” research report. NICE inContact received the highest scores in both geographic use cases, North America and Western Europe, and two application use cases, customer engagement and agile contact centre, for CXone. Gartner’s report evaluates 11 unique critical capabilities within each use case. Continue reading NICE inContact Receives Highest Scores in Four of Five Use Cases in Gartner Report
8×8’s technology helps raise 1.3 million euros for charity
8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced The Red Cross and NPO 3FM Serious Request raised 1.3 million euros over six days using the 8×8 X Series cloud communications and contact centre solution. Continue reading 8×8’s technology helps raise 1.3 million euros for charity
HL Bank rolls out next-gen Contact Centre with Amazon Connect
HL Bank (the ‘Bank’), the Singapore branch of Hong Leong Bank Berhad (‘HLB’), announced that it has implemented the Bank’s next-generation contact centre services through Amazon Connect, a self-service cloud-based contact centre solution that is powered by Amazon Web Services (AWS), making it the first Bank in Asia to transform its customer support with the leading innovative technology that has spurred the growth of Amazon. Continue reading HL Bank rolls out next-gen Contact Centre with Amazon Connect
Intradiem Celebrates Third Consecutive Year of Record Growth
Intradiem, the leading provider of contact centre robotic process automation (RPA) announced record growth in bookings, revenue, platform adoption and value creation; making 2018 a third year of consecutive record growth. Continue reading Intradiem Celebrates Third Consecutive Year of Record Growth
Semafone looks on the bright side for 2019 – with a Brexit boom and a Bitcoin bounce
Semafone, the leading provider of data security and compliance solutions for contact centres, takes an optimistic view of the outlook for the technology industry in 2019. CEO Tim Critchley, global solutions director Ben Rafferty and head of information security Shane Lewis, share their top tech predictions for this year… Continue reading Semafone looks on the bright side for 2019 – with a Brexit boom and a Bitcoin bounce