Comdata, international leader in Customer Interaction & Process Management (CIPM), announced the completion of its acquisition of CCA International (CCAI), one of the top players in France in customer experience outsourcing with revenues of €164m.
CCA International develops a multi-shore, digital and Pan-European offer through 24 sites in 12 countries and counts important e-commerce players among its 120 clients. With this acquisition, COMDATA doubles its presence on the French market, growing its geographical locations in Europe as well as its sector coverage.
Following this acquisition, the new entity, COMDATA Holding France, will be led by Maxime DIDIER and will realize over €300m to hold second place in its domestic market. COMDATA Group will achieve a global revenue of €1 billion, confirming its ambition to actively participate in the current consolidation of the market, at both European and international levels.
Massimo CANTURI, CEO of the Group, declares “We deploy with enthusiasm and consistency our strategy, combining organic and external growth. With this planned operation, COMDATA is on the top step of the European podium and demonstrates its long-term commitment to the service of its customers with the only front-to-end differentiated offer on the BPO CRM market.”
Maxime DIDIER, CEO France adds “We are pleased to welcome the talented CCA teams. We will combine their talents, vision and tenacity to leverage the assets of their new group. CCA’s customers will quickly discover the benefits of COMDATA’s unique expertise for their business.”
Patrick DUBREIL, CEO of CCA International complements “This operation is part of the current consolidation logic at both French and European level. After b2s a few months ago, we were also convinced by the reliability of COMDATA’s strategy and its benefits for our customers and employees.”
About Comdata
Comdata is a leading innovative global service provider in Customer Interaction and Process Management. The company have been helping clients to maximise their customer value since 1987. Combining an international footprint with strong local expertise, their teams of over 50,000 passionate employees work in 30 languages across 4 continents and 22 countries.
The company offers a full range of services, from outsourcing of customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, process and technology. Headquartered in Milan, Comdata will deliver global revenues of approximately €1Billion in 2018 with more than 670 clients, including some of the biggest names in telecom, energy, banking, industry, retail and e-commerce.