Maintel launches ICON Now to take UCaaS to the Mid Market

Maintel, the cloud and managed service specialist announces the launch of ICON Now, a Unified Communications as a Service offering aimed at companies with 100 to 1,000 employees. Providing modern, integrated and secure tools to employees to help them communicate and collaborate with each other and with their customers, ICON Now is available immediately. Continue reading Maintel launches ICON Now to take UCaaS to the Mid Market

Nokia’s Service Operations Center powers Telefónica UK’s drive towards customer-centric operations

Telefónica Group has selected Nokia as its Service Operation Center vendor to support the operator’s journey in the UK from a traditional network-centric operation towards a customer-centric operation with full focus on the customer experience. Nokia’s evolved Service Operation Center (eSOC) platform will be implemented for Telefónica UK’s 32 million customers. Continue reading Nokia’s Service Operations Center powers Telefónica UK’s drive towards customer-centric operations

Avaya and IR elevate alliance and expand availability of Prognosis solution suite

IR, the leading global provider of experience management solutions for unified communications and contact centres announced that through a new agreement for IR Prognosis for UC and Contact Center, Avaya and IR are expanding the market for sales through the Avaya Select Product Program. Avaya customers can now acquire IR’s line of products and services through their existing Avaya agreements, with Avaya providing a single point of contact for IR support. Continue reading Avaya and IR elevate alliance and expand availability of Prognosis solution suite

3CLogic Welcomes Veteran Dell and EMC Executive as Vice President of Sales

3CLogic, a leading provider of cloud contact centre software announced the appointment of Matt Durkin as Vice President of Sales, where he will lead 3CLogic’s direct and channel sales efforts. In the wake of strong 2018 momentum, Matt will be responsible for growing revenue and extending 3CLogic solution’s reach worldwide. Continue reading 3CLogic Welcomes Veteran Dell and EMC Executive as Vice President of Sales

Frost & Sullivan Selects Cyara as 2018 Global Customer Experience Testing Platform Vendor of the Year

Cyara, provider of the leading customer-experience (CX) assurance platform, has been selected as a Frost & Sullivan Excellence Award recipient. The Frost & Sullivan Excellence Awards recognize companies around the globe that have risen above the competition and demonstrate outstanding performance. Continue reading Frost & Sullivan Selects Cyara as 2018 Global Customer Experience Testing Platform Vendor of the Year