NICE announces introduction of the NICE Robotic Automation Community

NICE announced the introduction of the NICE Robotic Automation Community, a global, communal educational platform providing vast resources and assets to accelerate the professional growth of the fast growing Robotic Process Automation (RPA) industry. The proliferation of RPA across industries is driving an upsurge in the need for professionals with specialist automation skills, a trend that is expected to continue. Continue reading NICE announces introduction of the NICE Robotic Automation Community

Industry Leaders Weigh in on Customer Experience Trends in 2019

Each year, HGS publishes a list of top customer experience (CX) trends—an on-the-ground forecast of how BPO partners will be called on to cost-effectively address CX needs in the new year. HGS is honored to share unique and well-informed perspectives from an elite group of industry thought leaders for this year’s predictions. Continue reading Industry Leaders Weigh in on Customer Experience Trends in 2019

Vertical Communications Joins 8×8 Channel Partner Program to Expand Its Best-Of-Breed Cloud Communications Portfolio

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced Vertical Communications® has joined its strategic channel partner program. The partnership will allow companies to migrate their business to the cloud and communicate faster and smarter to exceed customer expectations. Continue reading Vertical Communications Joins 8×8 Channel Partner Program to Expand Its Best-Of-Breed Cloud Communications Portfolio

Zappix Visual IVR Implemented By Major International Logistics Company To Improve Self-Service

Zappix has implemented its On-Demand Customer Service Solutions with a major international logistics company in North America. The 3,000 employee company uses the Zappix cloud-based solution to improve customer service and increase customer satisfaction for those looking to track a shipment, access their knowledge base, or schedule a call with a sales agent. Continue reading Zappix Visual IVR Implemented By Major International Logistics Company To Improve Self-Service