Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture.
“We are excited to welcome John to our team to lead our global sales strategy,” said Tom Goodmanson, president and CEO at Calabrio. “I have known John for many years through his work in our ecosystem, and I have long been impressed with his passion for results and ability to motivate teams. He knows our business and what it takes to make customers successful—this is a great fit as we gear up for another year of aggressive growth and opportunity in 2019.”
Norton joins Calabrio with more than 30 years of experience in the technology industry. Most recently, he was Senior Vice President, Growth at ConvergeOne, a leading global IT services provider and Calabrio partner, where he drove strategic technology solutions and managed services growth within the business. Prior to ConvergeOne, Norton held multiple leadership roles at Arrow (acquired by ConvergeOne in 2017) where he was responsible for managing, developing and growing both sales and marketing teams. Norton also held executive positions at Ardent Partners, Inc. and Fujitsu Business Communications Systems.
“As a Calabrio partner, I witnessed firsthand the company’s customer-focused culture and consistent delivery of real, measurable benefits,” said Norton. “Now I’m thrilled to be in a position to build on Calabrio’s success. We bring tremendous value to customers through our innovative, AI-powered analytics that provide visibility to customer data like never before. I can’t wait to get out there and tell this powerful story.”
The appointment of Norton builds on a year of momentum for Calabrio, including a follow-on investment from KKR, major enterprise scalability and management enhancements to Calabrio ONE, and the release of a vital new study that found that, in the rush to deploy additional customer communication channels, many organisations are skipping much-needed operational planning. A complete list of product announcements, industry accolades and other company news is available in the Calabrio Media Center.
Calabrio is a customer engagement software company that provides analytic insights to catalyse growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organisation, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Find more at https://www.calabrio.com/