Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch

Argenta announced the launch of a conversational banking experience within its successful mobile banking app. Powered by messaging customer service platform Sparkcentral and omnichannel messaging specialists Smooch, the new feature allows Argenta customers to engage in a continuous conversation thread – much like they would using WhatsApp with their friends – with trained Argenta staff at any time. Continue reading Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch

Genesys Applauded by Frost & Sullivan for Consistently Leading the North American Hosted/Cloud Contact Centre Market

Based on its recent analysis of the North American hosted/cloud contact centre market, Frost & Sullivan recognizes Genesys with the 2018 North American Market Leadership Award. With cloud market share of 10.7 percent in 2017, and one of the broadest solution portfolios in the industry, Genesys is leading the market. Continue reading Genesys Applauded by Frost & Sullivan for Consistently Leading the North American Hosted/Cloud Contact Centre Market