Golden Gate BPO Solutions, a global provider of customer management and contact-centre and business-process outsourcing solutions, has announced a new operating partnership with ERC BPO (ERC). Headquartered in Jacksonville, FL, ERC has locations in the United States, Dominican Republic, India, and South Africa.
Founded in 1999, ERC has quickly become an industry leader in the financial services and collections world, handling both pre-charge-off and post-charge-off recovery for many of the world’s largest banks and financial institutions. ERC has since added customer care, acquisition, loyalty, and technical support to its outsourced offerings. ERC expanded these offerings into both nearshore and far shore markets through its 2014 acquisition of Laurus International in Santo Domingo, Dominican Republic, which was also followed by a joint venture to support customers from its location in Durban, South Africa.
“ERC is committed to delivering the best possible results for its clients by finding the right resources to get the job done, investing in their team, and making state-of-the-art technology and world-class infrastructure a priority,” says Stephen Ferber, CEO & Founder of Golden Gate BPO Solutions.
“Partnering with ERC BPO allows us to expand our global delivery footprint and capabilities with a leadership team that shares our same values and priorities. Like Golden Gate BPO, ERC believes that delivering the highest quality solutions requires customization and adaptation of our clients’ culture, increased speed to market through an entrepreneurial mindset and management culture, and the ability for us to achieve operating efficiencies in order to yield a lower cost of outsourcing for each of our clients.”
Matt Charles, ERC’s Chief Growth Officer, stated: “We are excited to work with Golden Gate BPO Solutions and I know they will provide us with the opportunity and support necessary to serve more US-based clients with customized and creative outsourcing solutions that meet their quality, economic and strategic needs.”
About ERC BPO
ERC BPO (ERC) is an agile, technology-driven company that provides outsourced customer care, acquisition, technical support, business process outsourcing, and account recovery services for Fortune 500 companies. ERC leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to-end customer experience solutions. This makes ERC a top performer for its clients. With offices spanning four continents and comprised of the best talent in the business, ERC is dedicated to changing the BPO landscape through its continued investment in artificial intelligence and data analysis, and its commitment to creating a highly trained and empowered workforce.
About Golden Gate BPO Solutions
Golden Gate BPO Solutions provides high quality and customized multichannel outsourced contact centre solution by bringing its executive management experience to its specialized and regional contact centre operating partners. Each partner focuses on delivering the highest level of customer experience in areas ranging from sales to customer care and technical support.
Golden Gate BPO believes that the highest level of customer service experience – and attention to a client’s and their customers’ needs – is best delivered by specialized and narrower-focused companies. This holds true whether the focus is by region or country, by divergent service capabilities, or by other unique and differentiating factors. As an executive team that has experienced what contact center commoditization feels like – that is, inflexible standardization and the strong emphasis on short term financial goals over clients’ goals and priorities (as is common with larger global “category killer” firms) – we created Golden Gate BPO Solutions as a competitive economic alternative with day-to-day focus on strategic partnership with each and every client. Our customer engagement centres are located in the United States, Dominican Republic, Belize, Jamaica, the Philippines, India, and South Africa.
In 2018, Golden Gate BPO was named to the Inc. 5000 list for the third consecutive year. Inc. Magazine’s annual Inc. 5000 list is the most prestigious ranking of America’s fastest-growing private companies.
To learn more about Golden Gate BPO Solutions and our customized, localized and personalized outsourcing solutions, visit http://www.goldengatebpo.com.