New Verint Report Confirms Digital’s Substantial Influence on the Customer Experience

Verint® announced the results of the ForeSee® Digital Experience Index™ (DXI™). Verint acquired ForeSee to create the market’s most comprehensive omnichannel cloud Voice of the Customer (VoC) portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact. Continue reading New Verint Report Confirms Digital’s Substantial Influence on the Customer Experience

AirAsia Takes off with Ada-Powered Virtual Assistant

Ada, a Toronto-based AI customer engagement platform, announced its partnership with AirAsia, Asia’s leading low-cost carrier. In only one month, AirAsia used Ada to build the AirAsia Virtual Allstar – 24/7 customer self-service that officially launches today in eight languages across the airline’s website and app. Continue reading AirAsia Takes off with Ada-Powered Virtual Assistant

A Major Wireless Service Provider Deploys OnviSource ia.Enterprise™ Intelligently Automated Solutions

OnviSource announced that a leading wireless service provider has expanded its use of ia.Enterprise Intelligently Automated (IA) Solutions from OnviSource to complete the implementation of its Digital Transformation strategy related to end-to-end Customer Experience Management (CXM). Continue reading A Major Wireless Service Provider Deploys OnviSource ia.Enterprise™ Intelligently Automated Solutions

Talkdesk enables Tuft & Needle to elevate industry customer experience standards

Talkdesk, the enterprise cloud contact centre for innovative enterprises, was chosen by Tuft & Needle as its customer support platform. The online mattress retailer brought an innovative approach to the mattress purchasing process and was quickly successful in gaining market share and disrupting their static industry. Continue reading Talkdesk enables Tuft & Needle to elevate industry customer experience standards

Qualtrics Continues Automotive Industry Leadership with Appointment of Industry Veteran David Mingle

Qualtrics, the leader in experience management announced the appointment of industry veteran and senior executive David Mingle to lead the company’s automotive practice. The world’s leading automotive brands use Qualtrics to power their experience management feedback including industry luminaries Ferrari, Ford, General Motors, Maserati and Toyota. Continue reading Qualtrics Continues Automotive Industry Leadership with Appointment of Industry Veteran David Mingle

Interactions Achieves Record Sales, Revenue and Profitability in 2018

Interactions LLC, the world’s largest stand-alone artificial intelligence (AI) company, announced record revenue, sales growth and profitability for 2018. Strong adoption of the company’s conversational Intelligent Virtual Assistant (IVA) solutions by leading global brands across industries, as well as the dynamic development of Interactions’ omnichannel capabilities that support conversations across channels, are driving the company’s growth. Continue reading Interactions Achieves Record Sales, Revenue and Profitability in 2018