Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care

NICE and Business Systems announced that they have been selected by Integrated Care 24 (IC24) to provide comprehensive, consistent reporting and deliver insights that will enable an advanced level of healthcare services to a population of over 7.2 million via more than one million calls per year across its contact centres. Continue reading Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care

Sparkcentral and Dimension Data Focus on WhatsApp for Customer Service

Dimension Data recently began implementing Sparkcentral’s technology, after the two companies signed an agreement for the EMEA region. Dimension Data is currently the only technology integrator that distributes Sparkcentral’s innovative software in EMEA. The collaboration demonstrates the two firms’ strong focus on improving customer experience. Continue reading Sparkcentral and Dimension Data Focus on WhatsApp for Customer Service

Semafone appoints new CEO Gary E. Barnett to fuel global growth

Semafone, the leading provider of data security and compliance solutions for call and contact centres, announced the appointment of Gary E. Barnett to the role of chief executive officer as the company prepares to expand its presence in the U.S. market. Effective immediately, Mr Barnett will replace Tim Critchley who, as CEO of Semafone since 2009, has led the company from a UK start up to an award-winning international business spanning five continents. Continue reading Semafone appoints new CEO Gary E. Barnett to fuel global growth