Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce the finalists for the 2019 UK National Innovation Awards. Continue reading Directors’ Club United Kingdom Announce The Finalists For 2019 UK National Innovation Awards
Daily Archives: February 12, 2019
Chatbot reduces customer calls on bin collections by 25 per cent
An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up busy customer service staff at a local authority to focus on complex calls from residents. The artificial intelligence (AI) bot was launched by Redbridge Council in December 2018 to answer frequently asked questions about changes to Christmas and New Year waste and recycling collections. Continue reading Chatbot reduces customer calls on bin collections by 25 per cent
CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance
CallTrackingMetrics, the world’s only call tracking and contact centre solution, announces a powerful new integration with Microsoft Dynamics 365. Supporting the more than 60% of businesses around the world using Dynamics 365, this direct integration will enable organizations to capture rich call attribution data and document their essential touchpoints with customers. Continue reading CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance
Bright Pattern Selected by IT-Communications to Drive Digital Transformation with Top AI Solution
IT-Communications, a BPO provider with a number of locations throughout Japan, has selected Bright Pattern Contact Center software to fuel the digital transformation of its clients’ customer relationships. Communication Business Avenue, Inc was selected as an implementation partner on the project. Continue reading Bright Pattern Selected by IT-Communications to Drive Digital Transformation with Top AI Solution
Teleperformance Wins Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award in Brazil
Teleperformance, the global leader in outsourced omnichannel customer experience management announced it was honored with the 2018 Competitive Innovation and Leadership Award in the contact centre outsourcing industry in Brazil by Frost & Sullivan. Continue reading Teleperformance Wins Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award in Brazil