Avaya, a leading provider of communications solutions for the healthcare industry announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences.
CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system with more than 600 centres, including community hospitals, walk-in clinics and health ministries across the United States and Latin America, and has been an Avaya customer for more than twenty years. With its recent partnerships with Trinity Mother Frances and Good Shepherd Health Systems, they were facing multiple challenges integrating these new facilities while still delivering a differentiated and enhanced healthcare experience.
In April 2017, CHRISTUS Health turned to Avaya to help craft a long-term digital transformation plan to streamline and harmonize their care team and staff’s ability to engage and communicate with patients to optimize their experiences. The company’s existing mix of legacy Mitel, ShoreTel, and Cisco systems was creating a logistically impractical and inefficient environment that was costly to maintain. CHRISTUS Health chose an Avaya communications platform to begin migrating and consolidating their extensive network to Avaya’s IX Digital Contact Center solutions, with the full implementation to be completed in 2020.
“CHRISTUS Health strives to provide innovative health and wellness solutions that improve the lives of individuals and communities,” said Lynn Gibson, CHRISTUS Health VP & CTO. “We partnered with Avaya based on experience and flexibility proven by our two-decade long partnership. We can have peace of mind with Avaya’s advanced solutions that allow us to improve efficiency, increase revenue, and enhance both our Associate and patient experiences, all while allowing us to remain a leader in the ever-changing healthcare landscape.”
“An open, flexible communications solution with omnichannel, automation and analytics is critically important to the successful digital transformation of healthcare systems,” said Tara Mahoney, Senior Director, Global Healthcare Practice Leader, Avaya. “Avaya and CHRISTUS Health, together, developed an innovative plan to help transform patient and care team experience, leveraging communications solutions to increase efficiency and drive growth.”
About CHRISTUS Health
At CHRISTUS Health, we deliver a complete healing experience that respects the individual. We serve our communities with dignity. And with a good deal of admiration. CHRISTUS Health is a Catholic, not-for-profit system made up of more than 600 centers, including long-term care facilities, community hospitals, walk-in clinics and health ministries. We are a community 45,000 strong, with over 15,000 physicians providing individualized care. Sponsored by the Sisters of Charity of the Incarnate Word in Houston and San Antonio and the Sisters of the Holy Family of Nazareth, our mission is to extend the healing ministry of Jesus Christ to every individual we serve.
About Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.