Limitless, the UK-based inventor and provider of a SaaS platform offering AI and crowd sourced customer service solutions announces that it has successfully concluded the first phase of a Voice of Customer (VoC) programme with leading credit card provider, NewDay. Continue reading Limitless joins forces with NewDay to deliver pioneering Voice of Customer programme
Daily Archives: February 15, 2019
PlayVox Raises $7 Million to Modernize Quality Assurance for Customer Service and Call Centres
PlayVox, An omnichannel quality assurance and performance management software for call centres and customer support teams announced it’s raised $7 million investment from Five Elms Capital. The investment will be used to fuel growth and accelerate the release of new features/functionality for its global customer base. Continue reading PlayVox Raises $7 Million to Modernize Quality Assurance for Customer Service and Call Centres
Lexus adds premium online customer support to their customer experience portfolio
Lexus, Japan’s largest selling make of premium cars, ranked among the 10 largest Japanese global brands in market value, has become part of the respectful Synthetix client list. Continue reading Lexus adds premium online customer support to their customer experience portfolio
Zendesk Hires First Chief Customer Officer, Expands Executive Bench with new CIO and SVP of Product Management
Zendesk announced the appointment of three new executives to its growing leadership team. Joining the company are Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer; and former Salesforce executive Shawna Wolverton as senior vice president, product management. Continue reading Zendesk Hires First Chief Customer Officer, Expands Executive Bench with new CIO and SVP of Product Management
Skyview Capital Completes the Acquisition of Select Customer Care Assets from Conduent Incorporated
As previously announced by Conduent, Skyview Capital, LLC (“Skyview”), a global private investment firm, announced that it has acquired select customer care assets from Conduent Incorporated and formed Continuum Global Solutions (“Continuum”) to serve as the single brand to house and operate the newly formed business. Terms of the acquisition were not disclosed. Continue reading Skyview Capital Completes the Acquisition of Select Customer Care Assets from Conduent Incorporated
PCI Pal Enables PCI Compliance for SixPackAbs
PCI Pal, a secure payments provider to contact centres, released their video case study of NewVoiceMedia’s Agent Assist Secure Payments technology for its new brand engagement with SixPackAbs, a provider of health and fitness solutions. Continue reading PCI Pal Enables PCI Compliance for SixPackAbs