NICE announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence (AI) driven analytics to boost customer experiences across IVR journeys. NICE IVRO 8.0 is designed to streamline menus and facilitate self-service so customers can easily get the answers they need, while enabling organizations to benefit from savings as a result of lower deflection to contact centres. Continue reading NICE Revolutionizes IVR Optimization with Advanced Artificial Intelligence
Daily Archives: February 26, 2019
Noetica Expands Durham Office and Opening Regional Training Centre
Noetica – A British company, developing software products for the global contact centre market, has responded to growing demand in the North of England and Scotland by doubling the size of its Durham office and opening a new regional training centre. Continue reading Noetica Expands Durham Office and Opening Regional Training Centre
Dimelo, a RingCentral Company announces integration with WhatsApp Business solution
Dimelo, a RingCentral Company, the leading cloud-based digital customer engagement platform, announces its integration with the WhatsApp Business solution that allows businesses to interact with customers in a fast and simple way directly through WhatsApp. Continue reading Dimelo, a RingCentral Company announces integration with WhatsApp Business solution
Cloud-based workforce management software will be key to future business success, says Aspect Software
With businesses around the world under increasing pressure to maximise workplace productivity, reduce expenditure and improve their bottom line, the need to enhance efficiencies across all staff and departments is crucial. However, for staff to excel in their roles and work together effectively they need access to the right tools. Continue reading Cloud-based workforce management software will be key to future business success, says Aspect Software
8×8 Launches PartnerXchange Platform to Drive Channel Onboarding, Enablement and Customer Sales
8×8 has launched 8×8 PartnerXchange, a new online portal that enables channel partners to effectively and efficiently manage their 8×8-related business and drive sales of 8×8 solutions. PartnerXchange is a single platform that makes it easier for partners to do business with 8×8 globally. Continue reading 8×8 Launches PartnerXchange Platform to Drive Channel Onboarding, Enablement and Customer Sales
Telefónica and Microsoft establish strategic partnership to design the telco of the future
At Mobile World Congress, Telefónica and Microsoft Corp. announced a strategic partnership to collaborate on projects to accelerate Telefónica innovation and transform the telecommunications industry. Continue reading Telefónica and Microsoft establish strategic partnership to design the telco of the future