Directors’ Club United Kingdom, the UK’s fastest growing members club for business leaders, is delighted to announce IMImobile as a finalist in the Personalising Customer Interactions category of the 2019 UK National Innovation Awards.
Mr. Sudarshan Dharmapuri – Senior Vice President, Product Management, IMImobile said “We are really pleased to have been nominated as a finalist at the ‘UK National Innovation Awards” in the Personalising Customer Interactions category for our IMIassist solution. IMIassist enables customer support agents, technicians and other personnel to provide live video assistance to customers, creating frictionless yet personalised customer experiences.
Using IMIassist, service personnel have a full view of customers’ issues as well as the ability to take screenshots, annotate and even screen share in a live video call. Customer experience is a key differentiator across all industries; IMIassist enables businesses to provide a superior customer experience by improving first contact resolution rates and reducing the need to send out technicians or engineers.”
Jon Snow, founder and chairman of Directors’ Club added, “This year’s competition has been tighter than ever. The quality of the first-round written entries was very high and choosing four finalists for each category was tough. Congratulations to IMImobile and the other Finalists for demonstrating how innovation can improve both customer experience and operational performance.”
The judges for the UK National Innovation Awards have been recruited from the Directors’ Club membership. All are customer-, operations- or digital-centric leaders from end-user organisations.
The Final results will be announced at 3pm on March 26th.
About IMImobile PLC
IMImobile is a cloud communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.
IMImobile’s enterprise cloud communications platform manages over 42 billion messages a year across the world. Organisations that trust us to deliver smarter digital customer engagement include Hermes, Centrica, AA, O2, EE, BT, Foxtons, Pizza Hut, Vodafone, MTN, three of the major retail banks in the UK and public-sector organisations globally.
IMImobile is headquartered in London with offices in Hyderabad, Toronto, Little Rock, Dubai and Johannesburg and has over 1,100 employees worldwide. IMImobile is quoted on the London Stock Exchange’s AIM market with the TIDM code IMO.
Visit https://imimobile.com/
About The UK National Innovation Awards
The UK National Innovation Awards (the Nationals) have been designed by the Directors’ Club United Kingdom to recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth.
As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving.
The outcome is a unique programme that uses an all-digital platform to execute the entire awards process.
Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact.
Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme.
Directors’ Club is dedicated to promoting the success and growth of all businesses in the United Kingdom. Therefore, the Awards categories are open to all technology developers worldwide who are doing business in the UK.